Remote support
- Pay-as-you-go$110 / credit
- 5-pack$99 / credit
- 10-pack$94 / credit
Local — Chesterfield County, VA
Business-hour reply target
Microsoft-certified · AZ-305 / AZ-104 / MS-102
Month-to-month · Written quotes first
Free 30-minute first call
Pricing
What our IT actually costs.
Microsoft-certified, founder-led, and Chesterfield-based. You shouldn't have to talk to sales just to find out if we're in range — here are the numbers up front. Bigger jobs get a written quote after a free 30-minute call.
Help when you need it — support credits
Buy support credits as you need them, or save with a pack. One credit ≈ one hour of work. Credits don't expire for 12 months.
On-site support
- Pay-as-you-go$135 / credit
- 5-pack$122 / credit
- 10-pack$116 / credit
What counts as a credit: Quick fix (password, printer, quick question) = ½ credit · Standard task (user setup, software install, Wi-Fi tune-up) = 1 credit · Complex work (server, security incident, multi-system) = 1½–2 credits.
One-time projects — starting points
You always get a written quote before work starts. Quote explains what's in scope.
- New computer setup + data transferfrom $175
- Business email / Microsoft 365 setup (per user)from $65
- New employee onboardingfrom $150
- Office Wi-Fi + secure firewallfrom $450
- AI readiness assessmentfrom $445
- AI assistant or workflow tool build + trainfrom $850
- Cyber insurance prepfrom $295
- Security audit + hardeningfrom $375
- HIPAA Security Risk Analysisfrom $565
- Cloud migration (email / files / Azure)by scope
Monthly care — optional ongoing coverage
Month-to-month, cancel anytime. Mix and match — many small businesses pair monthly monitoring with credits for occasional help.
Device monitoring + patching
$30/ device / mo
Alerts, OS + app updates, basic health checks.
Remote managed support
$85/ user / mo
Unlimited remote help-desk + monitoring.
Full managed
$105/ user / mo
Remote support + on-site visits included.
What we don't charge for
- ✓ The first 30-minute call
- ✓ Writing the quote (always free, always in writing)
- ✓ Saying no when we're not the right fit
- ✓ Retainers (we don't require them)
Not sure what you need?
Book the free 30-minute call. We'll listen first, tell you what looks urgent, and say plainly if we're more help than you need.
Get a free 30-minute call
Tell us what's going on. Aaron personally watches these requests, with a business-hour reply target under 2 hours — the same person who'll scope and lead the work. No sales pitch, no commitment.